Help and answers for your property management
How the screen reaches the building, how you keep the content current, and what happens to the data. Find the answers, short videos and the key terms here.
Frequently asked questions
Getting started
How does the screen get into the building?
We deliver the device pre-assembled. You mount it in the stairwell and plug it into power; it brings its own internet over a built-in cellular modem.
Does the device need internet in the building?
No. The screen connects over its own cellular modem, so no connection in the building is needed.
How do I keep the content current?
Through a portal in your browser. You change notices, house rules and dates, and the change appears on the screen seconds later.
What content and formats can I create?
A notice is text in Markdown or HTML, with headings, text and embedded images. You can add attachments to it, such as the house rules as a PDF, shown below as a tap-to-open link. On their own you can also use a single image, a multi-page PDF where the pages flip, or a short video.
Does the screen also show the time, weather and departures?
Yes. A slim strip of tiles runs above the building info. You choose in the portal which of them appear and in what order: the clock with the date, the local weather and the next public-transit departures within walking distance. Tapping a tile shows more, such as the hourly forecast or the full departure board. Which stops count follows from the device's location and can be adjusted per building.
Which languages does the screen appear in?
German and English today. You store a notice per language and the resident switches at the screen. More languages are possible, just ask us.
Does the screen appear in our own identity?
Yes. You store logo and colours per building and the screen picks them up for the building info. What stands in the stairwell is your identity, not a foreign device.
Is Quartiero a digital notice board?
Yes. Quartiero replaces the notice board in the stairwell with a touch screen. Whatever used to hang there as paper behind glass, from notices and house rules to waste and laundry schedules, you maintain in the portal and it appears in the building seconds later. Other names for the same thing are digital info board, info screen or digital signage for apartment buildings.
Which buildings is it worth it for?
Apartment buildings with a shared entrance everyone passes daily. From around eight flats the effort for paper notices becomes noticeable, and a property manager with several buildings maintains them all in the same portal without driving to each one.
In operation
What happens after a power cut?
As soon as power is back, the device starts on its own and keeps playing, with no one having to come by.
Can I manage several properties?
Yes. All buildings run in one portal, each with its own content.
What does the screen show before I set anything up?
A neutral start view with the building name, until you create the first notice.
Can I see whether the notices are seen at all?
Yes. The portal shows per building how often someone passed the screen, how often it was tapped and how often someone took something away by QR code. These are plain counts with no link to a person.
Privacy
Is there a camera?
No. Presence is counted anonymously by a sensor, with no camera at all.
Is resident data stored?
No. Nobody signs in, and the count only records anonymously whether someone passes by and whether a tap happened. That is revDSG-compliant, with no personal reference.
Where is the data held?
On servers in Switzerland.
Contract and price
What does Quartiero cost?
The price depends on the screen size and the model you choose, purchase or all-in package. Every amount is on the pricing page and is the same for everyone.
Is there a minimum term?
No, there is no commitment and no minimum term. You cancel to the end of the month, and the monthly billing stops after that.
What if the device breaks or disappears?
In the all-in package the device stays our property and we carry maintenance and replacement. If an unknown third party damages or removes it, we replace it once you report the incident to the police and send us a copy of the report. With a purchase, the statutory warranty and the manufacturer's guarantee apply. The details are in the terms.
What happens if I want to stop?
You cancel to the end of the month, there is no minimum term. A screen you bought stays yours, only the monthly licence ends and the content stops running. A device from the all-round package belongs to Quartiero and goes back: you start the return in the portal under "Devices", and we get in touch about shipping and a date. What the shipping costs and the condition it should come back in are set out in the terms.
Short videos
Short explainers for the most common tasks. The first ones follow shortly.
Create your first notice
Coming soonManage several buildings in the portal
Coming soonSet up the laundry-room calendar
Coming soonTerms
- Screen slot
- The spot in the stairwell where a screen hangs, with its address, language and content. You create it in the portal before a device goes into it; the device can be swapped, the slot stays.
- Purchase mode
- How you take a screen. If you buy it, the device is yours and the monthly licence is added. In the all-round package it belongs to Quartiero, you pay a monthly flat rate, and maintenance and replacement are included.
- All-round package
- The purchase mode where the screen belongs to Quartiero and you pay a monthly flat rate. Maintenance, replacement after a defect and the licence are included, and there is no activation fee. You can take a device over later and move it into your own ownership.
- Data processing agreement
- The agreement on how Quartiero processes the data of your properties on your behalf. You accept it together with the terms and conditions before you can order.
- Playlist
- The set that steers which content runs on a screen and in what order.
- Zone
- An area on the screen. The info zone belongs to the property manager, the ad zone to advertisers.
- Tag
- A label on a device, used to send content to specific buildings.
- Presence sensor
- A sensor that anonymously detects someone standing in front of the screen, without a camera.
- Kiosk mode
- The state in which the device only shows the player and cannot be used for anything else.
- revDSG
- The revised Swiss data protection act. Quartiero counts only anonymously, with no personal reference.
- Device PIN
- A short code you use to assign a new device to your management.
Question not covered?
Write to us. We are glad to help and to show you Quartiero in a short demo.
Get in touch