Help center
Help and answers for your property management
How the screen reaches the building, how you keep the content current, and what happens to the data. Find guides to the portal, answers to common questions and the key terms here.
Guides
One page per task that takes you through the portal step by step.
- Add a screen placementA placement is the spot in the stairwell where a screen hangs. You add it once and receive the PIN that connects the screen to it.
- Connect a screen to its placementA new screen shows “Device ready” after it is switched on and waits for a PIN. The PIN of the placement connects it, and then it shows your content.
- Create a notice and limit it in timeYou write a notice under “Content” and then add it to a playlist. In the playlist you set from when and until when it shows in the stairwell.
- Show the house rules on the screenThe house rules usually exist as a PDF already. You upload it once, and residents leaf through the pages on the screen themselves.
- Show the municipal waste calendarYou put the waste calendar of your municipality on the screen as a PDF. With a date under “Visible until” it disappears by itself at the end of the year.
- Show the laundry room scheduleYou keep the laundry room schedule as a notice. When a time changes, you edit the text, and the screen shows the new version.
- Manage several properties in one portalAll buildings run in one organisation, each stairwell is a placement of its own. Tags decide which notices appear in which building.
- Invite more people to the teamEveryone on your organisation’s team helps maintain placements, content and playlists. The owner and the admins of the organisation can invite.
- Manage the second sign-in factorThe portal always asks for a second factor next to the password. You set it up at your first sign-in and replace or extend it later in your profile.
- When a screen is offlineEvery screen reports to Quartiero at regular intervals. If the report stays out, the portal shows it as offline. Usually it is the power, and much can be checked on site.
- Set your logo and coloursLogo, colours and font apply to all content of your organisation on the screens. You set them once, and the preview shows the effect right away.
- Set up the widget stripNext to your notices the screens show small widgets with the clock, the weather and the next departures. You decide which of them run and in which order.
- Set when the screens are onThe operating hours say when the screens run. Your organisation sets a default for all placements, and a single placement can differ from it.
- Upload images, videos and PDFsThe media library holds all files of your organisation. From there you use them in content, as your logo or directly in a playlist.
- Show content in some buildings onlyTags group placements, for example all entrances of one property. A playlist that targets a tag runs on exactly those placements.
Frequently asked questions
Getting started
How does the screen get into the building?
We deliver the device pre-assembled. You mount it in the stairwell and plug it into power; it brings its own internet over a built-in cellular modem.
Does the device need internet in the building?
No. The screen connects over its own cellular modem, so no connection in the building is needed.
How do I keep the content current?
Through a portal in your browser. You change notices, house rules and dates, and the change appears on the screen seconds later.
What content and formats can I create?
A notice is text in Markdown or HTML, with headings, text and embedded images. You can add attachments to it, such as the house rules as a PDF, shown below as a tap-to-open link. On their own you can also use a single image, a multi-page PDF where the pages flip, or a short video.
Does the screen also show the time, weather and departures?
Yes. A slim strip of tiles runs above the building info. You choose in the portal which of them appear and in what order: the clock with the date, the local weather and the next public-transit departures within walking distance. Tapping a tile shows more, such as the hourly forecast or the full departure board. Which stops count follows from the device's location and can be adjusted per building.
Which languages does the screen appear in?
German and English today. You store a notice per language and the resident switches at the screen. More languages are possible, just ask us.
Does the screen appear in our own identity?
Yes. You store logo and colours per building and the screen picks them up for the building info. What stands in the stairwell is your identity, not a foreign device.
Is Quartiero a digital notice board?
Yes. Quartiero replaces the notice board in the stairwell with a touch screen. Whatever used to hang there as paper behind glass, from notices and house rules to waste and laundry schedules, you maintain in the portal and it appears in the building seconds later. Other names for the same thing are digital info board, info screen or digital signage for apartment buildings.
Which buildings is it worth it for?
Apartment buildings with a shared entrance everyone passes daily. From around eight flats the effort for paper notices becomes noticeable, and a property manager with several buildings maintains them all in the same portal without driving to each one.
In operation
What happens after a power cut?
As soon as power is back, the device starts on its own and keeps playing, with no one having to come by.
Can I manage several properties?
Yes. All buildings run in one portal, each with its own content.
What does the screen show before I set anything up?
A neutral start view with the building name, until you create the first notice.
Can I see whether the notices are seen at all?
Yes. The portal shows per building how often someone passed the screen, how often it was tapped and how often someone took something away by QR code. These are plain counts with no link to a person.
Privacy
Is there a camera?
No. Presence is counted anonymously by a sensor, with no camera at all.
Is resident data stored?
No. Nobody signs in, and the count only records anonymously whether someone passes by and whether a tap happened. That is revDSG-compliant, with no personal reference.
Where is the data held?
On servers in Switzerland.
Contract and price
What does Quartiero cost?
The price depends on the screen size and the model you choose for that screen, purchase or all-in package. Every amount is on the pricing page and is the same for everyone.
Is there a minimum term?
No, there is no commitment and no minimum term. You cancel to the end of the month, and the monthly billing stops after that.
What if the device breaks or disappears?
In the all-in package the device stays the property of Quartiero, and Quartiero carries maintenance and replacement. If an unknown third party damages or removes it, Quartiero replaces it once you report the incident to the police and send Quartiero a copy of the report. For a device you bought, the statutory warranty and the manufacturer's guarantee apply. The details are in the terms.
What happens if I want to stop?
You cancel to the end of the month, there is no minimum term. A screen you bought stays yours, only the monthly licence ends and the content stops running. A device from the all-in package belongs to Quartiero and goes back: you start the return in the portal under "Devices", and Quartiero gets in touch about shipping and a date. What the shipping costs and the condition it should come back in are set out in the terms.
Can I have a screen without advertising?
You can ask Quartiero not to show advertising on your screens. Just let Quartiero know.
Short videos
Each video belongs to a guide and plays without sound, with subtitles. The video on mounting the device follows shortly.
Terms
- Screen slot
- The spot in the stairwell where a screen hangs, with its address, language and content. You create it in the portal before a device goes into it; the device can be swapped, the slot stays.
- Purchase mode
- How you take a screen, chosen per screen. If you buy it, the device is yours and the monthly licence is added. In the all-round package it belongs to Quartiero, you pay a monthly flat rate, and maintenance and replacement are included.
- All-round package
- The purchase mode where the screen belongs to Quartiero and you pay a monthly flat rate. Maintenance, replacement after a defect and the licence are included. You can take a device over later and move it into your own ownership.
- Data processing agreement
- The agreement on how Quartiero processes the data of your properties on your behalf. You accept it together with the terms and conditions before you can order.
- Playlist
- The set that steers which content runs on a screen and in what order.
- Zone
- An area on the screen. The info zone belongs to the property manager, the ad zone to advertisers.
- Tag
- A label on a device, used to send content to specific buildings.
- Presence sensor
- A sensor that anonymously detects someone standing in front of the screen, without a camera.
- Kiosk mode
- The state in which the device only shows the player and cannot be used for anything else.
- revDSG
- The revised Swiss data protection act. Quartiero counts only anonymously, with no personal reference.
- Device PIN
- A short code you use to assign a new device to your management.
Designing content yourself
The detailed guide to Markdown and HTML in the editor: formatting, icons, images from the media library, CSS animations and how long animated content may run.
Open the guideQuestion not covered?
Write to us. We are glad to help and to show you Quartiero in a short demo.
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