Terms

Scope

These general terms and conditions (GTC) apply to all services of Quartiero GmbH (Quartiero) towards its customers. A customer is in particular a property management as recipient of the screens and the building info, and an advertising client who books advertising slots on the network. Differing terms of the customer apply only where Quartiero agrees to them in writing. Quartiero addresses business customers, not consumers.

Definitions

• Platform: the software operated by Quartiero, consisting of the portals, the device connection and the associated services.
• Portal: the web interface through which the customer manages content, devices and settings (management portal on quartiero.ch, advertising portal for advertising clients).
• Device: the touch screen in the stairwell together with its software.
• Playlist: the control object that determines which content plays on which device and when.

Services

Quartiero provides touch screens for the stairwell, in a purchase or a rental model, together with the platform through which the management maintains and plays its content. In the rental model the device remains the property of Quartiero, and Quartiero carries maintenance and replacement. In the purchase model the device passes into the customer's ownership upon full payment.

The licence for the platform entitles the customer to use the portals and to receive updates. It also includes Quartiero's right to play advertising on the devices. Whether and which advertising runs is decided by Quartiero as the operator of the advertising network.

Quartiero develops the platform on an ongoing basis and may adapt, extend or replace individual features, as long as the agreed scope of services is preserved in substance.

Account and customer obligations

To use the portals, the customer creates an account. The customer keeps the access credentials confidential, does not pass them to unauthorised parties and reports any suspicion of misuse to Quartiero without delay. The customer ensures that only authorised persons of its business access the account and keeps the stored details current.

The customer uses the platform only within these GTC and the law. The customer does nothing that disrupts the operation of the platform or the devices and does not attempt to circumvent security measures.

Customer content

The customer remains responsible for the content it maintains. The customer ensures that it holds the necessary rights and that the content violates neither the law nor the rights of third parties. Quartiero does not review the management's content in advance and does not adopt it as its own.

Where content contains personal data, Quartiero processes it on behalf of the customer. The data processing agreement applies to this. If Quartiero becomes aware of unlawful content, Quartiero may block or remove it and inform the customer.

Advertising

Advertising clients book campaigns via the advertising portal. A booked campaign runs only after Quartiero, as operator, has approved it. Quartiero may refuse approval or stop a running campaign if a campaign violates these GTC, the law or the interests of the buildings. In particular, unlawful, misleading or unfair advertising, political and religious advertising, pornographic or youth-endangering content, and advertising for tobacco products, addictive substances and gambling are not permitted; responsibility for admissibility remains with the advertising client. A particular reach or a particular advertising success is not guaranteed. Reach and click measurement is anonymous, as described in the privacy policy.

Prices and payment

The prices for purchase or rental, the licence and any further services follow from the individual contract or the quote. The billing cycle and payment terms follow from the individual contract or the quote. Unless agreed otherwise there, invoices are payable within 30 days of the invoice date without deduction. In the event of default, Quartiero may suspend the services after a prior reminder. All prices are exclusive of statutory VAT where it applies.

Term and termination

Term and notice periods follow per model, purchase or rental, from the individual contract or the quote. In the purchase model the platform licence runs until one party terminates it observing the agreed notice period. In the rental model the term matches the agreed rental duration. The right to extraordinary termination for good cause remains reserved for both parties.

Availability, maintenance and support

Quartiero operates the platform with reasonable care and strives for high availability. For interruptions due to maintenance, faults at upstream providers or failures of the internet connection at the location, uninterrupted availability is not guaranteed. Quartiero schedules maintenance in low-usage periods where possible. In the rental model Quartiero replaces a defective device and keeps spare devices ready for this.

Warranty and liability

Quartiero renders its services professionally. If a defect appears on a purchased device, the statutory warranty rules and any manufacturer warranty apply. In the rental model Quartiero ensures the device's fitness for use during the rental term.

Quartiero is liable for damages only in cases of intent or gross negligence. Liability for slight negligence is excluded to the extent permitted by law, as is liability for indirect damage, consequential damage, loss of data and lost profit. Mandatory statutory liability, in particular under the Product Liability Act, remains reserved.

Intellectual property

The platform, the software and the Quartiero brand are owned by Quartiero or its licensors. For the term of the contract, the customer receives a simple, non-transferable right to use them within the agreed scope. The customer retains its rights to the content it uploads and grants Quartiero only the use necessary to provide the service.

Force majeure

Events beyond Quartiero's control that make performance impossible or materially more difficult, such as natural events, power outages, disruptions of networks or upstream providers, official measures or industrial action, release Quartiero from its obligation to perform for their duration.

Changes to these GTC

Quartiero may amend these GTC when the services, the operation or the legal requirements change. The customer is informed of material changes in advance. If the customer does not object within the communicated period and continues to use the services, the amended GTC are deemed accepted.

Final provisions

The customer may transfer rights and obligations under the contract to third parties only with Quartiero's written consent. Should a provision of these GTC be invalid, the rest of the contract remains valid, and the invalid provision is replaced by a rule that comes closest to the intended purpose. Side agreements require the written form.

Data protection

How Quartiero processes personal data is set out in the privacy policy. For processing on behalf of the customer, the data processing agreement applies.

Applicable law and jurisdiction

Swiss law applies exclusively, excluding the UN Sales Convention. The exclusive place of jurisdiction is the registered seat of Quartiero GmbH.

Last updated: July 2026